Questions and Answers (FAQ)
1. How do I place an order on the Med24.biz online pharmacy?
You can place an order via the website by adding products to your cart and clicking "Place Order".
2. Is a prescription required to buy prescription medications?
Yes, some medications require a prescription. After ordering, we will call you to confirm details.
3. What payment methods are available?
Online payment by card, via Apple Pay / Google Pay, or upon receipt are available.
4. Can I pay upon delivery?
Yes, you can pay for your order upon receipt (cash on delivery).
5. What delivery options are available?
We deliver throughout Ukraine via Nova Poshta or courier in cities.
6. Is same-day delivery possible?
Express delivery is available in major cities. Check availability when placing your order.
7. How can I track my order status?
You will receive an SMS or email with a tracking number. Status is also available in your personal account.
8. Can I return or exchange a product?
Only in cases of defects or delivery errors — please contact us.
9. Is there a guarantee of product quality?
Yes, we work only with official suppliers. All products are original.
10. How can I get a pharmacist consultation?
Contact our hotline by phone or write in the website chat.
11. Are my personal data protected?
Yes, we comply with data protection legislation.
12. Is there a loyalty program or discounts?
Yes, we run promotions and have a bonus system. Check the "Promotions" section.
